Privacy Policy
Last updated 21 September 2026.
VeriSmart Health is a VeriSmart brand. It runs its customer support on VeriSmart Agent, the support software at verismartagent.ai. This policy covers the information handled by that software, for VeriSmart Health and for every business that uses it.
What We Collect
- Messages a customer writes in a support chat, and the answers sent back.
- An email address a customer chooses to leave so we can reply.
- Support emails sent to and from the business's own mailbox.
- The name, email address and password of each team member who signs in.
- A team member's own mobile number, if they choose to receive text alerts.
We do not ask a customer for a phone number, and we never text a customer. Text messages go only to a business's own staff, at the number that person entered themselves.
How We Use It
- To answer support questions and to keep the conversation in one place.
- To alert the right team member that a customer is waiting.
- To email a customer a confirmation, and a reply from the team.
- To let a business review its own past conversations and improve its answers.
We do not use any of it for advertising, and we do not build profiles of customers.
Who Else Sees It
A support question is sent to the AI company the business has chosen, so an answer can be written. A business connects its own AI account for this. Emails are sent and received through the business's own mail provider. Text alerts to staff are delivered through the business's own Twilio account. Nothing is sent to anyone else.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Text Alerts
A team member opts in by entering their own mobile number in their account settings, under Notifications. Saving that number is the opt-in. They can stop the messages at any time by clearing the field and saving, or by replying STOP. Message and data rates may apply. These messages are alerts about waiting customers, never marketing.
How Long It Is Kept
Conversations are kept so a business can review its own support history. A business can ask us to delete its account and everything in it, and we will.
Security
Passwords are stored as one-way hashes. AI keys, mailbox passwords and Twilio tokens are stored encrypted and are tied to the one business they belong to. A business cannot see another business's data.
Contact
Questions about this policy go to support@verismarthealth.com.