Terms of Service

The Service

VeriSmart Agent answers customer questions from the content a business gives it, and brings in a member of that business's team when it cannot. A business connects its own AI account, and pays that AI company directly for what it uses.

Your Account

• Keep your password to yourself, and tell us if you think someone else has it.
• You are responsible for what the people you invite do in your account.
• You own the content you add, and the conversations your customers have with you.

Fair Use

Do not use the service to send unsolicited marketing, to break the law, or to mislead anyone about who they are talking to. We may suspend an account that does.

SMS Terms

• Text alerts are sent only to a business's own team members, at a mobile number that person entered themselves in their account settings.
• Saving that number is the opt-in. Clearing it and saving stops the messages, and replying STOP stops them as well. Reply HELP for help.
• The messages say that a customer is waiting for a reply. They are never marketing, and customers are never texted.
• Message frequency varies with how many customers need a person.
• Message and data rates may apply.
• Text alerts are delivered through the business's own Twilio account, and are billed to that business by Twilio.

Availability

We work to keep the service running, and we cannot promise it will never be unavailable. The AI answers come from another company's model, so the quality of an answer is not something we can guarantee. Review your Agent's answers before you rely on them.

Ending It

You can stop using the service at any time by removing the chat code from your website and asking us to close your account. We can end an account that breaks these terms.

Contact

Questions about these terms go to support@verismarthealth.com.